Setup guide

MAG Devices IPTV setup

MAG boxes (such as MAG 250/322/420/520) work with a “portal” address instead of a playlist. That is why you need to send us the box's MAC address; we add it to your account and you then enter the portal address.

  • About 5-10 min
  • 8 steps
  • WhatsApp support
01

Before you start

  • A MAG box, power adapter and HDMI/AV cable.
  • The MAC address written on the label under the box (starts with 00:1A:79).
  • An active IPTV subscription and the login details sent to you (M3U link or Xtream details: server address, username, password).
  • A stable internet connection: at least 10 Mbps for SD, 15-20 Mbps for HD/FHD, 4 Mbps or more for 30K is recommended.
  • If possible, connect the device with a network cable instead of Wi-Fi; this reduces stuttering, especially during live sports broadcasts.
Notice

Do not share your login details (username, password, link) with anyone; your account can only be used simultaneously on as many devices as are defined.

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02

Step-by-step setup

  1. 1

    Set up and switch on the box

    Connect the box to the television, power it on and connect it to the internet (preferably with a network cable).

  2. 2

    Go to the settings

    On the start screen press "Settings" or the SET/SETUP key on the remote.

  3. 3

    Open the system settings

    Follow the path System settings > Servers > Portals.

  4. 4

    Enter the portal name

    On the Portal 1 name line, enter any name you like (e.g. IPTV).

  5. 5

    Enter the portal address

    On the Portal 1 URL line, enter the portal address sent to you on WhatsApp.

  6. 6

    Send us the MAC address

    Send the MAC address from the bottom of the box or from Settings > Device info on WhatsApp; we will add it to your account.

  7. 7

    Save and restart

    Save the settings (Save) and restart the box; the portal loads automatically at start-up.

  8. 8

    Check the channels

    Once the list appears, open a channel and test the picture and sound.

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03

Tips

Tip

Don't make typing mistakes in the portal address; enter it exactly as it was sent.

Tip

Letters in the MAC address are written in capitals; don't forget the colons.

Tip

Keep the box's software up to date; the portal may not load on very old versions.

Tip

If you change the box, let us know the new MAC address.

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04

Troubleshooting

The portal won't load, a blank screen appears.
Check the portal address and the internet connection; make sure you have sent us the MAC address.
I get a "No portal" or "Authorization" warning.
Your MAC address may not have been added to your account yet; write the MAC address to us on WhatsApp.
Channels freeze.
Connect with a network cable and restart the modem.
The portal was deleted after I reinstalled the box.
The portal address is erased on a factory reset; apply the steps again.
Where do I find the MAC address?
It is written on the label under the box or under Settings > Device info.
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05

After setup

  • Open a few channels and check the picture and sound.
  • Star your favourite channels in the player to make a short list.
  • Note down the details in a safe place; do not share your subscription with others.
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